Cubase SE / LE compatibility with MAC OSX 10.4 (Tiger)

Christian Dettner

Dear Cubase SE / LE users,

We've encountered an installer problem with Cubase SE 1.0.7 / Cubase LE and the new Apple Mac OSX 10.4 (also known as "Tiger"). The Cubase SE / LE installer do not work on OSX 10.4 systems. However, previously installed versions of Cubase SE / LE work fine on OSX 10.4 systems. The problem are the installers, not the applications.

We are in the process of finishing an update for Cubase SE / LE that fixes the Mac installer problem. This update will be available soon. Cubase SE customers should contact their local Steinberg distributor. Cubase LE customers, please contact the distributor of your hardware device LE has been bundled with. More details follow.

Updating to OSX 10.4 "Tiger" is safe for all users having Cubase SE / LE already installed on their systems. Customers running earlier versions of Mac OSX who have not yet installed Cubase SE / LE or Tiger should install Cubase SE / LE BEFORE installing the OSX "Tiger" Update. Customers with new Macs that have 10.4 installed have to wait for the SE / LE update. We apologize for this inconvenience.

Please note that this problem mainly affects the installer of Cubase SE 1.0.7 (standalone version, without USB key) and Cubase LE. The installer of Cubase SE 1.0.6 (Studiocase version, incl. USB key) should work without trouble on MAC OSX 10.4.

Kind regards,
Your Steinberg team
_________________
Steinberg Media Technologies GmbH

rogerdek · New Member Joined: 26 May 2005 Posts: 2

I installed Cubase SE 1.0.6 on my new Mac G5/OSX 10.4.

When I start Cubase, I get a message saying :

"Syncrosoft Lizenz Kontrolle - Fehler, Applikation CubaseSE hat den folgenden Fehler verursacht: Die Verbindung zum Kopierschutzstecker wurde unterbrochen"

Can somebody help me?
_________________
Mac Dual 2.7 GHz PowerPC G5 / 1.5 GB /OSX 10.4.1
TASCAM US-122
Cubase SE 1.0.6, Groove Agent

rogerdek · New Member Joined: 26 May 2005 Posts: 2

Problem solved:

Download ftp://ftp.steinberg.net/Download/Hardware/Steinberg_Key/Mac/SyncrosoftLicenseControlSetup_4940.dmg

Install & run the app: The key is recognized and CubaseSE runs perfectly.

Regards Roger
_________________
Mac Dual 2.7 GHz PowerPC G5 / 1.5 GB /OSX 10.4.1
TASCAM US-122
Cubase SE 1.0.6, Groove Agent

propoganda · New Member Joined: 07 May 2005 Posts: 3

when will this install issue be solved? its been two weeks since your last posting? I have a new computer, new firepod, and if this issue isn't resolved soon, I will have to purchase new recording software, and as much as I like cubase, I have strong reservations about buying any full blown versions.

beanish · New Member Joined: 03 Jun 2005 Posts: 3

Just adding my voice to the question Propaganda asked - When will this be resolved?

It's over a month since Tiger was released, and a couple of weeks since Steinberg's last announcement on the subject. Meanwhile, folks like me Sad

have copies of Steinberg gathering dust, and other people are choosing to buy other products.

This is the sort of thing that Steinberg should be responding to in days rather than months.

olliemac · Posted: Mon Jun 06, 2005 5:42 am Post subject: HURRY!!

And I am not saying please. Tell us when we can get this fixed. I have $400 worth of software that I purchased because I was going to switch from my crappy PC. Now I don't know if I made the right choice. I will be asking for my money back if this dosen't get fixed soon. I like Cubase, but I can learn anything.
_________________
Ollie

florida · Posted: Mon Jun 06, 2005 12:14 pm Post subject:

This is totally right. I really like cubase a lot, but this cannot be taken serious. I mean, people like me or the guy above, we spent a whole lot money on a Cubase version, an now this...

When will this problem fortunately be soluted???

elektrus · Junior Member Joined: 06 Jan 2005 Posts: 45

Hello all:
I do very much appreciate the official acknowledgement from Steinberg on this critical issue.
However, has Apple been contacted about this issue? Can I or anyone here help in fixing this issue? I would gladly assist in anyway I could to use this program. I would even return the product and apply the money spent towards SL or even SX but can not afford to purchase SL or SX right now. And unfortunately I am unable to return any open software due to the current standard policy of “no returns on opened software” To get personal, I needed to sell all of my upgrades of SX2 and SX3 due to my financial problems but I am now slowly beginning the upgrade process starting from the bottom up. I am truly upset not with this error as nothing can be perfect but with the lack of communication given to Steinberg users. Sincerely, Jeff Spitza

HybridToad · Posted: Tue Jun 07, 2005 1:07 am Post subject: bad download

just thought i would let you know that i tried several ways to download the dmg and it would not go. would not even start the download. if there is another place to DL this thing then someone please post it
_________________
1.25 Ghz G4 Powerbook 15" (cubase LE), Dual 2.5 Ghz G5 (SX), DM-24 w/Firewire Card, Presonus Digimax LT, Presonus Firepod, Various, Audix, MXL, Earthworks, AKG, Senheiser, Shure, and Rhode Mics... More stuff to come.

elektrus · Junior Member Joined: 06 Jan 2005 Posts: 45

Thanks for this info hybred toad.
Christian or Steinberg:
Is there some correlation between the recently announced tiger 10.4.1 update and an SE installer fix? Is this update the solution?
http://news.com.com/Apple+offers+first+Tiger+update/2110-1016_3-5709541.html

elektrus · Junior Member Joined: 06 Jan 2005 Posts: 45

HybridToad Embarassed

elektrus · Junior Member Joined: 06 Jan 2005 Posts: 45

I would like to keep this post alive as we SE users have still yet to hear if at all any progress is being in this SE software failure within OS X 4.1
As the people above have said, this should have been taked care of in days not weeks or ( I now fear ) months. As a long time Steinberg user, my patience is now fading. As each day passes, it only allows me more time and money to save up and purchase logic express or another competing product. I'm waiting to see if Steinberg will provide me support or any time frome for the $100 I have spent on product that does not work. Sincerely, Jeff Spitza

garageartistry · Posted: Thu Jun 09, 2005 12:20 am Post subject:

drmac · New Member Joined: 05 Jun 2005 Posts: 3

It would only be polite to at least give a time scale for this. You must have the developers version of Tiger. Did no-one think to test it?. It amazes me that you are dealing with the situation with a stoney silence ... that's what i call customer support Sad

atlatnesiti · Member Joined: 18 Feb 2005 Posts: 113

The bottom line is that SE/Studiocase is a dead product Sad

Have You guys noticed that it is still at version 1 and yet since it's release Steinberg managed to update SX/SL to version 2 and than 3 releasing multiple bug fixes and updates in-between... The last update/bug fix for Studiocase is dated March 2004 and it never fixed anything anyway Mad

I don't have an issue with installation of Cubase under Tiger 1.4.1, but I don't even attempt to install Studiocase part anymore - it never worked and makes Cubase crash on start up!!! Very disappointing indeed...

snoop1611 · Posted: Thu Jun 09, 2005 11:58 am Post subject:

This is a very dissapointing situation - I have kept out of it by not following the latest update path. Once I got my system working I have left it be. I and my cubase retailer had tonnes of problems getting Studiocase and SE fully operational on my Mac. After months of tinkering they managed to get it working - the only thing the March 2004 update for Studiocase fixed was to get Halion working. I posted numerous times on this forum hoping to get some feedback on the situation but little was forthcoming

Seems like over a year on and a similar sutuation has arisen with another OSX update. The only question is who should take reposiblility and be more proavtive (or react quicker)? Apple or Steinberg?
_________________
iBook G4 800mhz, 640mb RAM, OSX 10.3.9, Cubase SE, Studiocase, M-Audio Ozone

elektrus · Junior Member Joined: 06 Jan 2005 Posts: 45

garageartistry
Which version are you running?
There is a known install failure on 10.4
I have a few questions though.
1. If I reinstall OS X without the upgrade to 10.4, will I be able to install SE?
2 can I create a partition from within OS X (with out a reformat)? Thanks guys, Jeff

elektrus · Junior Member Joined: 06 Jan 2005 Posts: 45

never mind. Got the answer.

mentality · Member Joined: 10 Jan 2005 Posts: 304

Just my luck, I get a kickin powerbook with 1.5 processing and a gig of memory. I upgrade to Tiger and go to install Cubase SE and I get an error. Timing is bad since I have to do a lot of flying in the next month so I thought I'd spend the time in the flying gas tube being creative. I don't want to wipe everything, reinstall 10.3 then install Cubase and then finally upgrade to 10.4. Too much work, all I have to say is I have been using cubase since 3.1 back in 94' cmon man help us out here, I make tracks for a living and I was soooo looking forward to using my new pbook in the air. Any in and around dates for this install program fix??

really disappointed Crying or Very sad

_________________
Expatriate insurance Forum

tencentcat · Posted: Mon Jun 13, 2005 9:39 am Post subject:

Any word on this? I noticed the thread has been un-stickified - does that mean we're forgotten?

beanish · New Member Joined: 03 Jun 2005 Posts: 3

Just trying to keep this thread alive, c'mon Steinberg, people are getting fed up. I'm stuck with software I can't use and can't return, and I'm unwilling to rolling back to 10.3, installing Cubase, and then re-installing 10.4 - too much risk, too much time.

For any confused about the issue, it's basically this - Cubase SX/SL/SE cannot be installed on a machine running Tiger (doesn't matter if it's 10.4 or 10.4.1). Installing Cubase on a 10.3 machine and then upgrading to Tiger is fine, though - the problem's with the installer, not with Cubase.

A few weeks after Tiger, Steinberg made an announcement on the subject promising a fix sometime or another, and a month later, we're still left hanging. Steinberg's silence says a lot about how seriously they treat this line of products and the Mac platform.

C'mon Steinberg, this is unacceptable, and it'll only get worse. I'd imagine that any new macs being sold today have Tiger pre-installed, so that means lots of new Mac owners who are going to get bit by this. Has anyone else had the phrase "class action lawsuit" pop into their heads when thinking about this situation? Evil or Very Mad

elektrus · Junior Member Joined: 06 Jan 2005 Posts: 45

Jesus! Still no response after a well deserved update for SL users. This totally feels like we Se users have been B*i*ched slapped. I've tried everything I can think of, including a reinstall of OS X. I'm a new Mac owner now and can only go back to 10.4 I'm glad that Apple has a free 30 day unlimited Logic Express trial version. At least I can work. I'm starting to seriously doubt the future of this company. I know that in corporate mergers their is at least some communication given as to the current state of it's products, let alone the F*****ING installers. Can it be so hard to fix??? Legally, there ain't much we users can to do as we users don't own the product, just the license and agree to use the software "as is" EULA. Steinberg, if you tell me that it can't be fixed, I'll spring for SL 3. Seems to me that since SE is based on SX1, it could be considered a disposable product now. I should have thought twice about the $99 price tag. If it sounds too good to be true, it usually is.

olliemac · Posted: Tue Jun 14, 2005 7:24 am Post subject: This is the suck

Why on This cannot be that hard to fix. F- you guys. Never buying another Stienberg product again. Blew $200 on your software, another $150 on "Recommended Hardware" and where am I? Left with a big lump of crap. Logic is $300 right, and Reason is $500? Totally worth the extra cash not to have to deal with this. Screw you guys. Any one want to buy my copy of Cubase?
_________________
Ollie

drmac · New Member Joined: 05 Jun 2005 Posts: 3

I need to know what is going on, I have a machine that will run nothing but Tiger, bought especially for a recording session that cannot work unless I buy the full blown cubase, which I do not need. Apple are very helpfull about this issue, why can Steinberg not be bothered to even comment about it. I am speaking to my suppliers today to try and get a refund, and hey even though i really do not like Logic what choice is there, when the manufacturers of your preferred software don't support it. :/

elektrus · Junior Member Joined: 06 Jan 2005 Posts: 45

This is why so many people hate this company now. It's a shame that we can't even get a response after a month of silence. I'm still hanging on though as I still woud like to see how well my purchase performs on my new mac. Also, I find it really disturbing that there is no SX demo for mac. This tells me something funny is going on. PC demo but no Mac? WTF? Shocked

elektrus · Junior Member Joined: 06 Jan 2005 Posts: 45

Oh one more thing:
Thanks to all of the SL-SX users out there who allow us poor SE users to vent in this post without annoying comments. I know you guys are with us 100% because if this happend with SX oh man would there be hell to pay! Wink

tse83 · New Member Joined: 18 Apr 2005 Posts: 10

because of this situation...i switched to Logic Pro 7.

it wasn't by choice but i'm glad it happened in a way..no i can sorta get around in Logic and i've realized how much better of a setup Logic is compared to Cubase. Very Happy

subvert · Member Joined: 06 Jan 2005 Posts: 543

elektrus · Junior Member Joined: 06 Jan 2005 Posts: 45

To the *star*hole who just responded, "yawn"
Think this is a joke?
*quiz* off! If you have not got a complaint against Steinberg in this situation, go moan somewhere else. Or if you want to be other than a smart$$, pay us back our money moron.

elektrus · Junior Member Joined: 06 Jan 2005 Posts: 45

OR, do you have a working crack Very Happy

Just kidding Subvert! I think the situation is ridiculous now as this thread has yet to be responded to by Steinberg. I'm now selling my SE and purchasing logic express 7. I'm not even going to go off on how logic rocks. But, you may get flamed if you chime in on all the fun of owning SE while using Tiger. Laughing

Oh, now here is an original thought:
If I say CRACK enough times, I may get Steinberg's attention. CRACK CRACK!!!! OR I could get banned but I would not miss anything cause my SE won't work (I'm sorry, I mean load)